Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Return Policy

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Return Process

To return an item, please email customer service at chat.tinomed@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Tinomed Healthcare Private Limited

Attn: Returns RMA #

NEAR KALPE BHAWAN, WARDHA ROAD, JK TOWER,METRO PILLAR 137,

Vivekanand Nagar, Nagpur

Nagpur

Return shipping charges will be paid or reimbursed by us.

Refund Policy

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Cancellation by you

You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website. In the event you subscribe to any Solutions, the same may be cancelled by you one month prior to the provision of the Solutions, in such a case you will be refunded in the entire amount after deducting any bank charges that may have been applicable. Further during a period between one month and 14 days from when the Solutions are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any bank charges that may have been applicable, to you. A period of 14 days before the Solutions to be provided no request for cancelation will not be entertained by the Company.

Customer Support

Any queries or concerns relating to the cancellation, replacement, return and refund may be directed by you to our customer support team who can be contacted at:
Email: care@tinomed.com
Phone Number: 1800 889 1055 (9:30 AM to 7:30 PM, 365 days)